Shipping policy

Shipping Policy

At WELVRIX, we strive to deliver your favorite pieces safely and as quickly as possible. Every order is handled with care to ensure a smooth shopping experience from checkout to delivery.

1. Order Processing

  • Orders are typically processed within 2–3 business days.
  • Orders placed on weekends or public holidays may take longer to process.
  • Once your order has been dispatched, you will receive a confirmation through the contact details provided at checkout.

2. Delivery Time

We deliver across Egypt.

Estimated delivery times are as follows:

  • Cairo & Giza: 3–4 business days.
  • Other Governorates: 3–7 business days.

Please note that delivery times are estimates and may vary depending on your location, courier availability, public holidays, and other circumstances beyond our control.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your order.

Any promotional free-shipping offers will be communicated through our website or official social media channels and will be subject to the stated terms and conditions.

4. Order Tracking

Once your order has been shipped, you may receive tracking details or a delivery update through the contact information provided at checkout, where available.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Additional delivery charges may apply if an order must be resent due to incorrect or incomplete shipping information provided by the customer.

6. Delivery Attempts

Our delivery partner may contact you to arrange delivery.

Please ensure that your phone number is correct and that you are available to receive your order. If delivery is unsuccessful, additional delivery arrangements or charges may apply, where applicable.

7. Delays & Unforeseen Circumstances

While we do our best to meet the estimated delivery times, delays may occasionally occur due to courier issues, high order volumes, public holidays, or circumstances beyond our control.

We appreciate your patience and will do our best to assist you if a delay occurs.

8. Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

Include your order number and clear photos or videos, where applicable, so we can investigate and assist you.

This reporting period does not limit any rights you may have under applicable consumer protection laws.

9. Contact Us

For shipping-related questions or assistance with your order, please contact our customer support team through our official communication channels.

contact@welvrix.com

WELVRIX — Premium Streetwear. Made to Stand Out.